Help without exposing your documents.
Tell us what happened and which device and operating-system version you use. Never send a private document unless you intentionally choose to share it.
Email Nivra supportHelpful details
- Nivra Scan version and build number
- Device model and iOS or Android version
- The action you took and the result you expected
- Whether the issue happens with every document
Your documents are not attached automatically
Nivra Scan does not automatically send scans, OCR text, filenames or document titles with a support request.
If a sample is necessary, remove sensitive information first and share only what you choose.
Restore a purchase
Open Settings in Nivra Scan, then choose Restore purchase. Use the Apple or Google Play account that made the original purchase.
A scan or PDF is missing
Keep the app installed and contact support before deleting local data. Search can find both titles and recognized text.
Response time
We aim to answer within two business days. App Store and Google Play payment and refund decisions are handled by the applicable store.